Support

The app is coming soon to the Wix App Market. Once it’s live, install it, open it from your Wix dashboard and switch on the Bookings services that should have a waitlist. The waitlist then shows on the Bookings service page when a session is full.

To show it on another page too, add the app’s waitlist widget to that page in the Wix editor.

The usual reasons are:

• It went to spam or junk. Ask them to check, and to add your site’s email address to their contacts.
• Your site’s Wix email allowance ran out. Emails are sent through Wix from your site and count towards its allowance. The dashboard tells you when this happens.
• The email address has a typo. Check it on their waitlist entry.

The dashboard shows whether each email was sent. If one wasn’t, you can copy the person’s claim link and send it to them yourself.

No. Wix Bookings has no way for apps to reserve a place, so during the offer window the place can still be booked on your site by anyone. The waitlist is told first. If someone else books it, the person who was offered it keeps their position and gets an email to say so.

Usually within a minute of Wix telling the app about a cancellation, a reschedule or a capacity increase. The app also checks every 30 minutes, in case a message from Wix was missed.

One at a time offers the place to the next person and gives them a set time to claim it: 2 hours unless you change it. If they don’t claim it, the next person is offered it.

Everyone at once emails everyone on the list together, and the first person to claim gets the place. Either way, once someone claims, the offer closes for everyone else.

The app stops offering places for that session, and any open offer closes.

Yes. In the dashboard, open the service and session. You can offer a place to anyone on the list, add someone (for example a customer who phoned) and remove people. Every change is kept in that waitlist’s history.

Every email from the waitlist has a link to leave it. They’re taken off the list straight away. You can also remove them in the dashboard.

Classes, where each session has its own waitlist, and courses and appointments, where visitors pick the day they want. Wix Events ticket waitlists are planned for the Pro plan but aren’t built yet.

One Bookings service and up to 20 people waiting at once across your site, with both ways of offering places. Pro (planned at £6 a month) adds unlimited services and analytics. Wix handles billing.

In your Wix dashboard, go to Apps, then Manage Apps, find Notify Waitlist for Classes and choose Uninstall. Everything the app stores for your site is deleted straight away: waitlists, the people on them, settings and email templates.

People already added to your Wix Contacts stay there, because those contacts belong to your site. You can delete them in Wix.