Support

In the app, choose Create a payment link. Pick a pricing plan, then add any of these if you need them:

• Who it’s for: a name and email, typed in or found in your Wix Contacts. Leave it blank for a link anyone can use.
• Start date: only shown if the plan lets buyers choose when it starts.
• Coupon: a Wix coupon code, applied at checkout.
• Private label: a note for you, such as “Spring term”. Buyers never see it.

You see the price Wix will charge before you save. Then copy the link into a text, WhatsApp or email, or choose Send by email to send it from your site.

Wix asks everyone who buys a pricing plan to sign in or create a free account on your site, so the plan can be linked to them as a member. This is Wix’s rule for plans and the app can’t turn it off. The link page tells buyers before they press the button.

No. A link works until you pause or delete it. Opening the link shows a short page with the plan and price. When the buyer presses the button, the app makes a new Wix checkout for that plan, every time. So an old link still works months later, as long as the plan is still for sale.

• Sent: the link exists but nobody has gone through to checkout yet.
• Opened: someone pressed the button and went to checkout, but hasn’t paid.
• Paid: a one-off plan was paid.
• Renewing: a recurring plan was paid and is renewing.
• Cancelled: the order was refunded or cancelled, or the subscription was cancelled.
• Needs attention: something changed in Wix and the link can’t make a working checkout. See below.
• Paused: you paused it. Buyers see a page saying it isn’t available.

Statuses come from the order messages Wix sends to the app. Your Wix orders are always the record.

Open the link to see what changed. The usual causes are:

• The plan was archived or deleted in Pricing Plans. Buyers see a friendly page instead of a broken checkout. Make a new link for a plan that’s on sale.
• The plan’s price options changed and there’s more than one, so the app won’t guess which one to use. Make a new link for the right option.
• The start date is no longer allowed by the plan. Make a new link with a new date.
• The coupon was deleted. The link still works without it, and the buyer can type a code at checkout.

Once you’ve fixed it in Wix, choose Check again on the link.

Not its plan, person, start date or coupon, because the person you sent it to expects what it said. Make a new link and pause or delete the old one. Checkouts always use the plan’s current price in Wix.

Reminders are on the Pro plan. In Settings, switch on Send automatic reminders and choose:

• how many days after sending to remind someone who hasn’t opened the link;
• how many days after opening to remind someone who hasn’t paid;
• the most reminders each link can send, up to 5.

Reminders only go to links with an email address, stop as soon as the link is paid or paused, and are only sent between 9:00 and 19:00 in your site’s timezone.

Emails go out from your site through Wix, and count towards your site’s Wix email allowance. If the allowance is used up, Wix stops sending and the app shows this on the link. Copy the link and send it yourself, or upgrade your site’s email plan in Wix.

To protect people from too many emails, the app sends at most 5 emails an hour to the same address.

Links need Wix Pricing Plans installed on your site, at least one plan, and online checkout set up so Wix can show a checkout page. Follow the steps the app shows, then choose Check again.

Free includes up to 3 active links, emailing links from your site, and seeing who opened and paid. Pro (planned at US$9.99 a month) adds unlimited links and automatic reminders. Wix handles billing.

Paused links don’t count as active, and neither do links for one person that have been paid or cancelled. Links you can share with anyone count until you pause or delete them.

In Wix, the same way as any other plan order. The app doesn’t handle money. When Wix reports the refund or cancellation, the link shows as cancelled.

Open the link’s menu and choose Delete link. The link and its history are deleted straight away and the link stops working. Orders in Wix aren’t affected.

In your Wix dashboard, go to Apps, then Manage Apps, find Plan Payment Links and choose Uninstall. Everything the app stores for your site is deleted and your links stop working. Your plans, orders and members in Wix aren’t affected.